If you have any questions regarding an order, the website or a technical issue please use the Contact Us form to the right and this will be routed to the Customer Service team.


Q -I have not received my 2018 membership gift yet, what do I need to do?
A - In order to have your 2018 Sting.com membership gift mailed to you, you must go to the Profile page, confirm or update your mailing address, then click the ‘redeem now’ button. Profile page here.


Q -Who may participate in this ticket pre-sales for the Sting & Shaggy 44/876 North America Tour? Are pre-sales for Sting.com members only?
A – A number of tickets in various price levels have been held for Sting.com members for each show. During the presales, tickets will be made available for all new and legacy members..

Q - What is the ticket limit?
A – Four (4) tickets per membership are allowed on the tour during the presales. You can purchase 4 tickets for a single show, or 4 tickets over multiple shows. (In the spirit of the fan club one person may have only one membership.)

Q - How do I know what pre-sale priority group I am?
A - There are two groups of members taking part in the presale: legacy members and new members.

Our ‘legacy' group of longtime subscribers are those who were current, paid-up members BEFORE May 17, 2018.
Your unique pre-sale access code will have a prefix of STSHA...

Our ’new members' group, joined as new members or upgraded an expired account ON or AFTER May 17, 2018.
Your unique pre-sale access code will have a prefix of STSHB...

Q - Where can I find my unique presale access code?
A – You can find your code on the Tour page when you are logged in as a member.

Q - What if I am not yet a member but would like to purchase tickets?
A – To join Sting.com as a member, go to the Subscribe page, select a package, fill out the profile information and complete your transaction. Then, after you log in to Sting.com and when you visit the Tour page, your pre-sale access code will be displayed at the top of the page. (Note – we cannot guarantee tickets will be available for all members that would like to purchase tickets.)

Q - Do I have to purchase my tickets in a certain time frame?
A – Yes, see the Tour page for details on presale timing.

Q - How much do the tickets cost
A – Tickets that are held for Sting.com members are sold at the same cost as tickets sold to the general public. The ticket site will have price details.

Q – If I am not a Sting.com member can I purchase tickets?
A – Anyone may purchase tickets to any show once the general onsale begins. Only paid, current members may purchase tickets during the presale period.


Q - Am I able to buy tickets over the telephone?
A - No. Tickets for Sting.com members are only available to purchase over the Internet via the local ticket vendor handling ticket sales for each of the shows.

Q - How do I enter my personal presale code to take part in the ticket sale?
A - When the ticket sale for your chosen show opens, you will need to visit the ticketing site. On the ticketing page, there will be a box for you to enter your unique code. The links for the ticketing vendor presale pages will be sent to you via the registered email address that you provided to Sting.com. The links will also be available on the tour page of Sting.com.

Q - Once I have ordered will I receive an order confirmation?
A - Most ticket companies provide an online order reference number as confirmation of your purchase.

Q - If I have any questions concerning my purchase, whom should I contact?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.

Q - Can I get replacement tickets if I lose my tickets?
A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.

Q - Once I have purchased, when will I receive my tickets?
A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets.

Q - What forms of payment are accepted?
A - All major credit card types are usually accepted.

Q - How do I know where my tickets will be located?
A - If you are buying seated tickets, the specific seating location can usually be seen during transactions that are booked online.

Q - How can I purchase tickets for disabled access?
A - Accessible seats can typically be purchased at the venue's box office.

Q - What happens if a show is rescheduled or cancelled?
A - Your tickets will be honoured at the rescheduled date, but if you cannot attend the new date or the show is cancelled you will receive a refund.

Q - What if I am not happy with the tickets I purchased?
A - By completing a purchase for tickets you are in agreement that the seat locations you purchased are satisfactory. There are no exchanges, refunds or cancellations.

Q - Does the ticket site have a Customer Service number?
A - Yes. Ticketmaster 800-653-8000 or find them online here.


If you have any questions regarding an order, the website or a technical issue please use the Contact Us form to the right and this will be routed to the Customer Service team.

Or you can contact the Customer Service team at +1-855-527-2695 (inside the US) or +001-949-333-4820 (outside the US).